Confirm the destination
Include your destination country in a selection enquiry. Delivery coverage is confirmed for the particular order; the website does not promise worldwide delivery.
Agree the full amount
Review item prices, delivery charges, taxes or duties information and the payment currency before accepting an order. No universal free-delivery threshold or dispatch time is advertised.
Keep the confirmation
Retain the agreed item details, address, dispatch estimate and tracking information when provided. If something changes, quote your order reference when asking for an update.
Ask about a delay
Use the contact form with Order support and your reference. Describe what you expected and any tracking status you have received. The form is not a live tracking system.